Improving Last-Mile Logistics: A KPI-Based Analysis.

Authors:
Dickon Kirsten Fernandes, Eulalia Marsal
Luxembourg Supply Chain Management Program

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Summary:
The Luxembourg POST is going through a digital transformation. They are looking to improve their last-mile delivery success rate by collecting data and defining KPIs that will help them evaluate and focus on what needs to be improved. Our goal is to help them collect, structure, and analyze the data so that the needful decisions can be taken to optimize their last-mile delivery system.


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